Groups

In New Zealand, we consider a group to have a minimum of 10 members.Silver Fern Backpackers Groups

To send your request, we ask for some basic information so we can make you a group offer that best suits your wishes.

  • How many males and females are in the group? (& can they
  • The age range of the group members
  • The purpose of visiting Auckland
  • The arrival date, number of nights and room preference
  • Any other information that could be relevant for your

1.BOOKING INQUIRY

Please send us an email to get a free quote from us in 24hrs to This email address is being protected from spambots. You need JavaScript enabled to view it.

2. BOOKING CONFIRMATION / DEPOSIT

Once you agree to the quote, you will receive a price estimation for the stay with detailed information about rooms, included services, additional facilities and possibly a deposit to cover during your stay.

If you want to go ahead with your booking, you’ll need to confirm the reservation by paying 50% of the total amount as a deposit to confirm your reservation. Only with this payment the reservation will be guaranteed.

The remaining 50% of the booking needs to be paid 10 days prior to arrival.

3. PAYMENT

Payments can be made by Visa/ MasterCard or bank transfer. Banking details can be find in the email quote we send to you. Please remember that the 2nd part of the payment is due 10 days prior to arrival.

4. CHANGES

Group size alteration to your reservation will be free of charge until 10 days prior to arrival. After that, changes are not possible.

5. CANCELLATION

Cancellations need to be done by email and confirmed by us. Cancellations done through the telephone won’t be accepted. Cancellations done 20 days before arrival will be penalised with a 15% of total amount. Cancellations done 10 days before arrival will be penalised with a 30% of total amount. Cancellations done less than 10 days before arrival will be penalised by a 100% of the total amount.

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6. NO-SHOWS

“No shows” i.e. not arriving at the hostel will be penalised by a 100% of the total amount.

All our hostels come with free bed linen, blankets, as well as Wifi in all rooms and computers with internet access.

A $50 refundable key deposit will be needed for your key access per room.

Towels may be rented at reception for $3.

Check-in begins at 11am and you may check in until 10.30pm.

Check-out time is at 10.30 am, late check-outs will result in loss of key deposit.

All guests will behave with respect towards other clients and hostel staff and will be responsible of their own acts during the stay on our premises.

Lost property will be kept 30 days after the day of finding. If not requested by than, the item will be disposed of.